Yesterday, I was talking about my fight with Blackboard’s drag and drop feature. You can read about an alternative way to reorder content when this occurs. However, Open SUNY Support Services just sent me a better solution. Clear your cache.
Here is the message I received from Open SUNY Support Services:
This is an issue that came up after recent browser updates in Chrome and Firefox. Clearing the cache should resolve the issue. If it does not, the browser will need to be reset.
Clearing the cache
To clear up my Blackboard drag and drop issue, all I need to do was clear my cache. Drag and drop then worked immediately.
Clearing the Cache for Google Chrome
- Open Chrome.
- On your browser toolbar, click the Customize and Control Google Chrome button. It is found in the upper right corner of the browser.
- Point to More tools, and then click Clear browsing data.
- In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
- Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
- Click Clear browsing data.
Clearing Firefox Cache
- Click the Open Menu button and choose Options.
- Select the Advanced panel.
- Click on the Network tab.
- Check the Override automatic cache management checkbox
- In the Cached Web Content section, click Clear Now button.
Clearing Cache Helps Blackboard Drag and Drop Issue
In my specific case, clearing the cache did help clear up the issue. If it does not work for you, try resetting your browser. If you are still having problems, please contact a member of the TEI team.