Clearing Cache Helps Blackboard Drag and Drop Issue

Clearing Cache Helps Blackboard Drag and Drop Issue

Yesterday, I was talking about my fight with Blackboard’s drag and drop feature. You can read about an alternative way to reorder content when this occurs. However, Open SUNY Support Services just sent me a better solution. Clear your cache.

Here is the message I received from Open SUNY Support Services:

This is an issue that came up after recent browser updates in Chrome and Firefox. Clearing the cache should resolve the issue. If it does not, the browser will need to be reset.
http://commons.suny.edu/opensunysupport/cannot-reorder-content-in-blackboard/

Clearing the cache

To clear up my Blackboard drag and drop issue, all I need to do was clear my cache. Drag and drop then worked immediately.

Clearing the Cache for Google Chrome

  1. Open Chrome.
  2. On your browser toolbar, click the Customize and Control Google Chrome button. It is found in the upper right corner of the browser.

    Click on the Customize and control Google Chrome button

    Click on the Customize and control Google Chrome button

  3. Point to More tools, and then click Clear browsing data.

    Click on Clear Browsing Data

    Click on Clear Browsing Data

  4. In the “Clear browsing data” box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.

    Determine which items you wish to clear from your cache.

    Determine which items you wish to clear from your cache.

  5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
  6. Click Clear browsing data.

Clearing Firefox Cache

  1. Click the Open Menu button and choose Options.

    Click on Open Menu button

    Click on Open Menu button

  2. Select the Advanced panel.

    Click on Advanced panel

    Click on Advanced panel

  3. Click on the Network tab.

    Click on Network and then Clear Now

    Click on Network and then Clear Now

  4. Check the Override automatic cache management checkbox
  5. In the Cached Web Content section, click Clear Now button.

Clearing Cache Helps Blackboard Drag and Drop Issue

In my specific case, clearing the cache did help clear up the issue. If it does not work for you, try resetting your browser.  If you are still having problems, please contact a member of the TEI team.

Stan Skrabut, Ed.D.

Stan is Director of Technology-Enhanced Instruction. He has over 20 years experience working as an instructional technologist and trainer. He has a master’s degree in computing technology in education and a doctorate in education specializing in instructional technology.

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