Blackboard is not working, what do I do?

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There are just days when things are not working according to plan. Blackboard is a complex piece of software with a lot of moving parts. If just one variable is not correct, it can appear that it is not working properly.

While we encourage faculty to know as much as possible about the tools you use, we do not expect you to troubleshoot problems as a profession. There are others dedicated to the role.  Continue reading

Want to merge your Bb courses? Follow this step

Want to merge your Bb courses?

Perhaps you are teaching multiple sections of a course face-to-face and you only want to use Blackboard to share resources with your class. It would not make sense to upload the same content to multiple sections. Or maybe you are teaching an ITV course and everyone is technically in the same course. You would want to put your resources and assignments into a course accessed by the entire class.  Continue reading

How to communicate with students in Blackboard – Part 3: Email

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External Communication Tool

There are three ways to communicate with your students in Blackboard announcements, course messages, and email. Please keep in mind there are many areas of Blackboard that use the email feature; announcements, retention center, grade center, and the send email tool. We will look at Email in this post


  • This feature is in Blackboard resides outside of the course once the email is sent. Students will receive the email in their SUNYJCC student email accounts and faculty will receive emails in their college Outlook account or the email registered in Banner.
  • If the email is sent through the Retention Center a copy of the mail will be saved within the course.
  • If you are not sending email through the Retention Center it is recommended that you create a folder in your Outlook account to collect any correspondence.
  • Remember that emails sent prior to add/drop will not be sent to students that are added later in your course.  Please remember to go back and check any emails you sent before add/drop has ended to see if they need to be sent again.  This is a practice you should use every semester.
  • Video on how to send course messages:                                            
  • Another resource is the Blackboard Essentials Training (September 19, 2013 version) on Lynda ( Look under Section Communicating with Your Students.